Warranty

Every piece of VELNIC JEWELS is covered by our two-year warranty. Should your jewelry suffer a breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to yourself if returned in under two years of receipt of the product.

To ensure your VELNIC JEWELS pieces stay bright and shiny for as long as possible, keep them away from chemicals such as perfume and chlorine, and store them in a cool dry place in an individual pour of box to avoid your jewelry tangling or scratching each other.

 

Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.

Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of VELNIC JEWELS. Follow our in-depth care guide to keep your jewelry shining.

Please Note: Items purchased through a third-party vendor (outside of velnicjewels.com) will not be covered under VELNIC JEWELS warranty. Please reach out to the company the items were purchased from.